Returns & Exchanges

At The Mattress Shop, we want you to rest easy knowing that if your new mattress isn't the perfect fit, you can return or exchange it within our 100-night sleep trial period. We are committed to ensuring you find the ultimate comfort and support for a better night's sleep.

1

Initiate Your Request

Contact our customer support team via email or phone within 100 days of delivery to start your return or exchange process.

2

Verification and Approval

Provide your order number and photos of the mattress to confirm it is in clean, undamaged condition and eligible for return.

3

Schedule a Pickup

Once approved, we will coordinate with a local charity or recycling partner to pick up the mattress from your home at no additional cost.

4

Receive Your Refund

After the pickup is confirmed by our partner, we will process your full refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing